Privacy Policy

Last Updated: 18 March 2026

Privacy Policy

Liberty Lock Toronto Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy outlines how Liberty Lock Toronto Locksmith collects, uses, protects, and discloses information gathered from individuals who use our services or visit our website, located at 79 Manning Ave, Toronto, ON M6J 2K6.

1. Information We Collect

Liberty Lock Toronto Locksmith collects various types of information to provide and improve our locksmith services. This information may include:

a. Information You Provide Directly

b. Information Collected Automatically

2. How We Use Your Information

Liberty Lock Toronto Locksmith uses the collected information for the following purposes:

* To Provide and Manage Services: To schedule and dispatch locksmith technicians, confirm appointments, process your service requests, and fulfill our contractual obligations. * Communication: To communicate with you regarding your service requests, provide updates, respond to inquiries, and send important service-related notices. * Payment Processing: To process payments for services rendered and manage billing. * Improve Our Services: To understand how our services are used, gather feedback, and continuously improve the quality and efficiency of Liberty Lock Toronto Locksmith's operations and website. * Marketing and Promotions: With your consent where required, to send you promotional materials, offers, or newsletters about our services. You can opt-out of marketing communications at any time. * Security and Fraud Prevention: To protect our services, systems, and customers from fraudulent activity, unauthorized access, and other security threats. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Data Protection and Security

Liberty Lock Toronto Locksmith is committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your data, including:

* Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server, especially for sensitive information. * Access Controls: Access to personal data is restricted to authorized employees, contractors, and agents of Liberty Lock Toronto Locksmith who need the information to perform their job functions. * Secure Storage: We use secure servers and data storage facilities with appropriate safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your personal information. * Regular Audits: We regularly review our security practices and update them as necessary to ensure the ongoing protection of your data.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience and analyze website traffic.

* What are cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How we use cookies: * Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation and access to secure areas. * Analytical/Performance Cookies (e.g., Google Analytics): These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps Liberty Lock Toronto Locksmith improve website functionality and user experience. * Your Choices: You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

5. Third-Party Services

Liberty Lock Toronto Locksmith may use third-party service providers to assist with various aspects of our business operations, including:

* Google Analytics: For website analytics and performance monitoring. Google's privacy policy is available on their website. * Payment Processors: Such as Stripe, Square, or others, for securely handling financial transactions. These processors are compliant with industry standards for data security. Liberty Lock Toronto Locksmith does not store your full payment card details directly. * Customer Relationship Management (CRM) Systems: To manage customer interactions and streamline our service delivery. * Communication Platforms: For email, SMS, and phone communications.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Retention

Liberty Lock Toronto Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typically, we will retain: * Service records: For a period required by tax and accounting laws, usually 7 years. * Contact information: As long as you remain a customer or until you request deletion, unless a longer retention period is required by law. * Website usage data: For a limited period for analysis, typically 12-26 months for Google Analytics data.

When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.

7. Your Privacy Rights (US State Privacy Laws)

While Liberty Lock Toronto Locksmith is based in Toronto, ON, Canada, and primarily serves customers in Canada, we understand the importance of privacy rights globally. This section outlines rights that may be available to individuals under certain US state privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA), to the extent those laws apply to our processing activities involving US residents.

If you are a resident of a US state with applicable privacy laws, you may have the following rights regarding your personal information:

* Right to Know/Access: You have the right to request that Liberty Lock Toronto Locksmith disclose what personal information we collect, use, disclose, and sell/share. You can request specific pieces of personal information we have collected about you. * Right to Delete: You have the right to request the deletion of personal information that Liberty Lock Toronto Locksmith has collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request that Liberty Lock Toronto Locksmith correct inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information (as defined by applicable state laws) for cross-context behavioral advertising. Liberty Lock Toronto Locksmith does not "sell" personal information in the traditional sense. We may use third-party analytics cookies which could be considered "sharing" for cross-context behavioral advertising under some definitions. * Right to Limit Use and Disclosure of Sensitive Personal Information: If we were to collect sensitive personal information, you would have the right to limit its use and disclosure to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer. * Right to Non-Discrimination: Liberty Lock Toronto Locksmith will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the details provided in Section 8. We may need to verify your identity before processing your request.

8. How to Contact Us About Data Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Email: support@libertylocktorontolocksmith.com Address: Liberty Lock Toronto Locksmith 79 Manning Ave Toronto, ON M6J 2K6 Canada

9. Updates to This Policy

Liberty Lock Toronto Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes indicates your acceptance of the updated Privacy Policy.